01Digital products

This section covers the Treasury Kit and other downloadable products.

1.1. Full refund within 14 days of payment if the product files have not been downloaded.

1.2. Once the files have been downloaded, the digital content counts as delivered and the purchase is final, except for the cases in Section 2. This is because digital files cannot be “returned”.

02When we always fix or refund

Whatever the time since download, we will put things right in these cases:

• Non-delivery. Your payment is confirmed but you did not receive access. We deliver the product; if we cannot, we refund in full.
• Defective files. Files are corrupted or materially differ from the description. We first send corrected files; if we cannot fix the problem within 14 days, we refund.
• Accounting not working. The service does not record payments from supported wallets (Bitcoin xpub, USDT on TRON) or does not produce the CSV export, and our support does not fix this within 14 days of your report. We refund in full if this happens within the first 30 days of your term, and for the unused full months after that.
• Sunpot Invoices not working. The cabinet at invoice.sunpot.co is unreachable, or an invoice PDF cannot be produced, and our support does not fix this within 14 days of your report. We refund in full.
• Duplicate payment. You paid twice for the same order. We refund the extra payment.

Please report such cases within 14 days of noticing the problem.

03Till and Accounting services

3.1. Before activation (setup has not started): full refund on request within 14 days of payment.

3.2. After setup has started, the service is being provided at your request. If you cancel, we refund the unused full months of the paid term, minus the one-time deployment cost of USD 90.

3.3. Service level missed. If availability falls below the target in the Terms of Sale for two months in a row, you may cancel and receive a refund for the unused full months without the deployment deduction.

3.4. Renewal payments follow the same rules, counted from the start of the renewed term.

3.5. Accounting. Full refund on request within 14 days of payment — even if you have already signed in and added wallets, so you can try the service.

3.6. After these 14 days, the paid Accounting term is not refunded, except in the cases listed in Section 2.

3.7. Accounting renewal payments follow Sections 3.5–3.6, counted from the date of the renewal payment.

04Bundles

Each product in a bundle follows its own rules above. If only part of a bundle is refundable, the refund for that part is calculated from the bundle price in proportion to the standalone prices of the products in it.

05How to request a refund

Write to support@sunpot.co and include:

• the invoice number (shown on the invoice and on your download page);
• the transaction ID (hash) of your payment;
• a short reason;
• the wallet address for the refund, in the same asset and network you paid with.

We reply within 48 hours on business days. We may ask you to confirm that you made the payment.

06How refunds are paid

6.1. Approved refunds are sent within 14 days of approval, in the same cryptocurrency and on the same network as your payment, to the address you give us. We cannot refund to cards or bank accounts.

6.2. Refunds are calculated in US dollars from the amount you paid for the order and converted to cryptocurrency at the exchange rate on the day the refund is sent. Changes in the crypto price between payment and refund are not compensated either way.

6.3. The network fee for the refund transaction is deducted from the refunded amount.

6.4. Blockchain transactions are irreversible. Please double-check the refund address: we are not responsible for funds sent to an address you gave us by mistake.

07Over- and underpayments

7.1. Overpayment. If you pay more than the invoice amount, we return the difference on request, minus the network fee.

7.2. Underpayment. An underpaid invoice is not fulfilled. You can pay the balance, or ask us to return what you paid (minus the network fee) within 30 days of payment.

7.3. Wrong asset, network or address. Payments sent in an asset or on a network that the invoice does not support, or to a different address, may not reach us and may be impossible to recover.

08Consumer rights

If you buy as a consumer, you keep any rights that mandatory law in your country gives you, including remedies for faulty digital content. This Policy does not limit those rights.

09Sunpot Autopilot

Autopilot combines digital files with implementation services, so it follows its own rules from the Sunpot Autopilot Terms (section 9):

9.1. Full refund within 14 days of payment if the archive has not been downloaded and the kickoff call has not taken place.

9.2. After the archive is downloaded or the kickoff call has taken place, no refund is given, except where the core workflows (Reliability and Payments & controls blocks) do not work on a supported n8n version and our support does not fix this within 14 days of your written report — then we refund in full.

9.3. Implementations not used by the end of the 60-day guidance period expire without compensation; if a delay is on our side, the period is extended by the length of that delay.

10Sunpot Invoices

10.1. Full refund within 14 days of payment if the cabinet does not work as described. Working means all of this: you can sign in with the link we e-mail you, create a brand profile, issue an invoice and download it as a PDF.

10.2. After these 14 days the purchase is not refunded, except in the cases listed in Section 2. Sunpot Invoices is bought once and gives lifetime access, so there is no unused term to refund pro rata.

10.3. Sunpot Invoices has no subscription and no renewals, so the renewal rules in Section 3 do not apply to it.